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  • pplcheryl63
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Okay this could turn out to be a loaded question.  I'm involved on a nother network in a pretty deep discussion on this subject.  Do you think about how you would like to be treated and treat your customers, clients and contacts that way or do you treat them as you think they would prefer to be treated?

I'm not talking about established customers since you presumably already have a relationship and know their preferences, but those customers who have not expressed a preference or that you have not yet established a relationship with.  I think this is a great question to open debate among our members.

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Member's comment

glnagy  Jan 7th, 2009
glnagy: heh...It might depend on how you like to be treated! As James mentioned, listening is vital. W
Special...oh sweet Lord! Would you care to elaborate on the meaning of 'special'? LOL

pplcheryl63  Jan 6th, 2009
glnagy: heh...It might depend on how you like to be treated! As James mentioned, listening is vital. W
LOL Well I'm going to leave that one alone except to say I reserve "special" treatment for anyone named Garnet that lives in the middle of the Canadian wilderness!

glnagy  Jan 6th, 2009
heh...It might depend on how you like to be treated!

As James mentioned, listening is vital. Without it there is little chance you are serving or are even capable of providing a solution to anything.

pplcheryl63  Jan 6th, 2009
Cynthia and James: I belive that you should listen to the person your talking to and answer guestion they are asking. E
Yes listening is a big skill we should use since it guides us on how to build that relationship!

Cynthia and James  Jan 6th, 2009
I belive that you should listen to the person your talking to and answer guestion they are asking. Every person has different needs and wants from life our job is to figure out if we can help them acheive those wants and needs. If we think we can help them we should offer them some guidence that will eventually bring them to acheiving there goals in life.

pplcheryl63  Jan 5th, 2009
A good practice as it does give you a chance to start building the relationship. It also lets your clients know that they are not dealing with a automated mega-corporation that won't address their problems and issues.

Bjantiques  Jan 5th, 2009
Personally I call every new customer as soon as the open an account with my service.

This gives me the chance to make sure they have ordered the right package to suit their needs and it also allows me to make sure they understand the terms of service and clarify any questions they may have.

This practice also helps to make a good basis for a working relationship that has in most cases turned into more of a personal relationship rather than just remaining a client / supplier relationship.


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